Terms And Conditions

OVERVIEW

This website is operated by Hunts England LTD. Throughout the site, the terms “we”, “us”, "Hunts England" and “our” refer to Hunts England LTD. Hunts England offers this website, including all information, tools, products and Service available from this site to you, the user, conditioned upon your acceptance of all terms, conditions, policies and notices stated here.

By visiting our site and/ or purchasing something from us, you engage in our “Service” and agree to be bound by the following terms and conditions (“Terms of Service”, “Terms”), including those additional terms and conditions and policies referenced herein and/or available by hyperlink (e.g. our Privacy Policy and Cancellations & Returns Policy). These Terms of Service apply to all users of the site, including without limitation users who are browsers, vendors, customers, merchants, and/ or contributors of content.

Please read these Terms of Service carefully before accessing or using our website. By accessing or using any part of the site, you agree to be bound by these Terms of Service. If you do not agree to all the terms and conditions of this agreement, then you may not access the website or use any Services. If these Terms of Service are considered an offer, acceptance is expressly limited to these Terms of Service.

Any new features or tools which are added to the current store shall also be subject to the Terms of Service. You can review the most current version of the Terms of Service at any time on this page. We reserve the right to update, change or replace any part of these Terms of Service by posting updates and/or changes to our website. It is your responsibility to check this page periodically for changes. Your continued use of or access to the website following the posting of any changes constitutes acceptance of those changes.

Our store is hosted on Shopify Inc. They provide us with the online e-commerce platform that allows us to sell our products and Services to you.

SECTION 1 - ONLINE STORE TERMS

1.0 By agreeing to these Terms of Service, you represent that you are at least the age of majority in your state or province of residence, or that you are the age of majority in your state or province of residence and you have given us your consent to allow any of your minor dependents to use this site.

1.1 You may not use our products for any illegal or unauthorized purpose nor may you, in the use of the Service, violate any laws in your jurisdiction (including but not limited to copyright laws). You must not transmit any worms or viruses or any code of a destructive nature. A breach or violation of any of the Terms will result in an immediate termination of your Services.

1.2 It is not necessary to register with us in order to use most parts of this website. However, particular areas of this website will be accessible only if you have registered.

1.3 This website may be used for your own private purposes and in accordance with these terms and conditions.

1.4 You may print and download material from this website for personal use provided that you do not modify or reproduce any content without our prior written consent.

1.5 All reasonable measures are taken by us to ensure that this website is operational all day, every day. However, occasionally technical issues may result in some downtime and accordingly we will not be liable if this website is unavailable at any time. Where possible we always try to give advance warning of maintenance issues that may result in website down time but we shall not be obliged to provide such notice.

1.6 Any material that a visitor to this website sends or posts to this website shall be considered non-proprietary and non confidential. We shall be entitled to copy, disclose, distribute or use for such other purpose as we deem appropriate all material provided to us, with the exception of personal information, the use of which is covered under our Privacy Policy.

1.7 When using this website you shall not post or send to or from this website any material:

(a) for which you have not obtained all necessary consents

(b) that is discriminatory, obscene, pornographic, defamatory, liable to incite racial hatred, in breach of confidentiality or privacy, which may cause annoyance or inconvenience to others, which encourages or constitutes conduct that would be deemed a criminal offence, give rise to a civil liability, or otherwise is contrary to the law in the United Kingdom

(c) which is harmful in nature including, and without limitation, computer viruses, Trojan horses, corrupted data, or other potentially harmful software or data

We will fully co-operate with any law enforcement authorities or court order requiring us to disclose the identity or other details of any person posting material to this website in breach of Paragraph 1.7.

Throughout this website you may find links to third party websites. The provision of a link to such a website does not mean that we endorse that website. If you visit any website via a link on this website you do so at your own risk.

1.8 Any party wishing to link to this website is entitled to do so provided that the conditions below are observed:

(a) you do not seek to imply that we are endorsing the services or products of another party unless this has been agreed with us in writing

(b) you do not misrepresent your relationship with this website; and

(c) the website from which you link to this website does not contain offensive or otherwise controversial content or, content that infringes any intellectual property rights or other rights of a third party

By linking to this website in breach of the clause 1.8, you shall indemnify us for any loss or damage suffered to this website as a result of such linking.

SECTION 2 - GENERAL CONDITIONS

2.1 We reserve the right to refuse Service to anyone for any reason at any time. You understand that your content (not including credit card information), may be transferred unencrypted and involve (a) transmissions over various networks; and (b) changes to conform and adapt to technical requirements of connecting networks or devices. Credit card information is always encrypted during transfer over networks.

2.2 You agree not to reproduce, duplicate, copy, sell, resell or exploit any portion of the Service, use of the Service, or access to the Service or any contact on the website through which the Service is provided, without express written permission by us.

2.3 The headings used in this agreement are included for convenience only and will not limit or otherwise affect these Terms.

SECTION 3 - ACCURACY, COMPLETENESS AND TIMELINESS OF INFORMATION

3.1 We are not responsible if information made available on this site is not accurate, complete or current. The material on this site is provided for general information only and should not be relied upon or used as the sole basis for making decisions without consulting primary, more accurate, more complete or more timely sources of information. Any reliance on the material on this site is at your own risk.

3.2 This site may contain certain historical information. Historical information, necessarily, is not current and is provided for your reference only. We reserve the right to modify the contents of this site at any time, but we have no obligation to update any information on our site. You agree that it is your responsibility to monitor changes to our site.

3.3 All material contained on this website is provided without any or warranty of any kind. You use the material on this website at your own discretion.

SECTION 4 - MODIFICATIONS TO THE SERVICE AND PRICES

4.1 Prices for our products are subject to change without notice.

4.2 We reserve the right at any time to modify or discontinue the Service (or any part or content thereof) without notice at any time. We shall not be liable to you or to any third-party for any modification, price change, suspension or discontinuance of the Service.

SECTION 5 - PRODUCTS OR SERVICES

5.1 Certain products or services may be available exclusively online through the website. These products or Services may have limited quantities and are subject to return only according to our Cancellations & Returns Policy.

5.2 We have made every effort to display as accurately as possible the colours and images of our products that appear on our store. We cannot guarantee that your computer, mobile or device's display of any colour will be accurate.

5.3 We reserve the right, but are not obligated, to limit the sales of our products or Services to any person, geographic region or jurisdiction. We may exercise this right on a case-by-case basis. We reserve the right to limit the quantities of any products or Services that we offer. All descriptions of products or product pricing are subject to change at anytime without notice, at the sole discretion of us. We reserve the right to discontinue any product at any time. Any offer for any product or Service made on this site is void where prohibited.

5.4 We do not warrant that the quality of any products, Services, information, or other material purchased or obtained by you will meet your expectations.

5.5 We do not accept liability for any loss or damage that you suffer as a result of using this website.

SECTION 6 - ACCURACY OF BILLING AND ACCOUNT INFORMATION

6.1 We reserve the right to refuse/cancel any order you place with us at any time and issue a full refund. We may, in our sole discretion, limit or cancel quantities purchased per person, per household or per order. These restrictions may include orders placed by or under the same customer account, the same credit card, and/or orders that use the same billing and/or shipping address. In the event that we make a change to or cancel an order, we may attempt to notify you by contacting the e‑mail and/or billing address/phone number provided at the time the order was made. We reserve the right to limit or prohibit orders that, in our sole judgment, appear to be placed by dealers, resellers or distributors.

6.2 You agree to provide current, complete and accurate purchase and account information for all purchases made at our store. You agree to promptly update your account and other information, including your email address and credit card numbers and expiration dates, so that we can complete your transactions and contact you as needed.

6.3 For more details, please review our Cancellations & Refund Policy.

SECTION 7 - OPTIONAL TOOLS

7.1 We may provide you with access to third-party tools over which we neither monitor nor have any control nor input.

7.2 You acknowledge and agree that we provide access to such tools ”as is” and “as available” without any warranties, representations or conditions of any kind and without any endorsement. We shall have no liability whatsoever arising from or relating to your use of optional third-party tools.

7.3 Any use by you of the optional tools offered through the site is entirely at your own risk and discretion and you should ensure that you are familiar with and approve of the terms on which tools are provided by the relevant third-party provider(s).

7.4 We may also, in the future, offer new Services and/or features through the website (including the release of new tools and resources). Such new features and/or Services shall also be subject to these Terms of Service.

SECTION 8 - CANCELLATIONS, RETURNS AND REFUNDS

8.1 All customers have the right to cancel their order under the Consumer Contracts (Information, Cancellation & Additional Charges) Regulations.

8.2 If your order has not yet been dispatched, we can happily cancel it for you. To make a cancellation please contact our Customer Service team via email: customer.service@huntsengland.co.uk or by telephone: 0333 050 8962. If your order has already been dispatched, please see clauses 8.3, 8.4 or 8.5 below which you can follow once your order has been delivered.

8.3 For unwanted goods that you wish to return for no error on our part please notify our Customer Service team via email: customer.service@huntsengland.co.uk or by telephone: 0333 050 8962. Please send the good(s) back to us in the same condition that you received them in within 30 days of delivery (return address is provided below). Please include a note within your return detailing your order number and the good(s) being returned. For your own benefit, you may wish to obtain a certificate of posting. Once received back, your return will be processed within 1 - 2 working days and a refund will be issued provided the good(s) are returned in the same condition. Please note refunds can take between 2 - 5 working days to be credited back to the account used to pay for the order.

8.4 In the unlikely event that you receive damaged, faulty, defective, incorrect good(s) or are missing an item(s) from your order, please contact our Customer Service team via email: customer.service@huntsengland.co.uk or by telephone: 0333 050 8962. We will issue a full refund for the good(s) in question and outward delivery charges if applicable or issue a replacement provided the good(s) are in stock. To speed up your return, please let our Customer Service team know your preference to a refund or a replacement.

8.5 Our Return address is:

Returns Department,
Hunts England LTD,
Mill Farm, 
Muston Road,
Filey,
YO14 0HH

8.6 Exchanges - the fastest way to ensure you get what you want is to return the item(s) you have, and once the return is refunded, make a separate purchase for the new item(s).

8.7 Very occasionally in the delivery process by our carrier, orders can sometimes go missing or be delayed. If our carrier has not delivered your order within the estimated delivery timeframe specified, please contact our Customer Service team via email: customer.service@huntsengland.co.uk or by telephone: 0333 050 8962. We will issue a replacement provided the good(s) are in stock or issue a full refund of your missing order. To speed up the process, please let our Customer Service team know your preference to a replacement or a refund. Please note that delivery dates shown are only estimates and are not guaranteed. Although our carrier will do its best to deliver in the timeframes shown, they may occasionally be delayed. We cannot guarantee delivery dates, but are showing estimated timeframes for guidance only. These estimated timeframes are based on guidance and information provided from our carrier. Our maximum liability for delayed delivery (delivery beyond the timeframes shown) is the price that you have paid for the order.

8.8 Your UK statutory rights are not affected by our returns policy. It is our responsibility to supply you with good(s) that meet your consumer rights. If you have any concerns that we have not met our legal obligations please contact our Customer Service team.

8.9 Custom products or personalised products (this includes greetings cards with a handwritten message inside) cannot be returned unless they are damaged, faulty, defective, the incorrect item or are being returned due to an error on our part.

In addition you will lose your right to cancel if you:

(a) unseal goods that are not suitable for return if they are unsealed, due to health protection or hygiene reasons.

(b) combine goods with other goods after delivery so that they become inseparable.

SECTION 9 - THIRD-PARTY LINKS

9.1 Certain content, products and Services available via our Service may include materials from third-parties. Third-party links on this site may direct you to third-party websites that are not affiliated with us. We are not responsible for examining or evaluating the content or accuracy and we do not warrant and will not have any liability or responsibility for any third-party materials or websites, or for any other materials, products, or Services of third-parties.

9.2 We are not liable for any harm or damages related to the purchase or use of goods, Services, resources, content, or any other transactions made in connection with any third-party websites. Please review carefully the third-party's policies and practices and make sure you understand them before you engage in any transaction. Complaints, claims, concerns, or questions regarding third-party products should be directed to the third-party.

SECTION 10 - USER COMMENTS, FEEDBACK AND OTHER SUBMISSIONS

10.1 If, at our request, you send certain specific submissions (for example contest entries) or without a request from us, you send creative ideas, suggestions, proposals, plans, new product ideas, or other material ideas, whether online, by email, by postal mail, or otherwise (collectively, 'comments'), you agree that we may, at any time, without restriction, edit, copy, publish, distribute, translate and otherwise use in any medium any comments that you forward to us. We are and shall be under no obligation (1) to maintain any comments in confidence; (2) to pay compensation for any comments; or (3) to respond to any comments. This clause does not apply to artworks sent / emailed to us by artists or designers who wish to see if their work is suitable for us or are showing us past work they have done; we will not copy, publish, distribute, translate or use in any medium without your expressed consent for us to do so.

10.2 We may, but have no obligation to, monitor, edit or remove content that we determine in our sole discretion to be unlawful, offensive, threatening, libelous, defamatory, pornographic, obscene or otherwise objectionable or violates any party’s intellectual property or these Terms of Service.

10.3 You agree that your comments will not violate any right of any third-party, including copyright, trademark, privacy, personality or other personal or proprietary right. You further agree that your comments will not contain libelous or otherwise unlawful, abusive or obscene material, or contain any computer virus or other malware that could in any way affect the operation of the Service or any related website. You may not use a false e‑mail address, pretend to be someone other than yourself, or otherwise mislead us or third-parties as to the origin of any comments. You are solely responsible for any comments you make and their accuracy. We take no responsibility and assume no liability for any comments posted by you or any third-party.

SECTION 11 - PERSONAL INFORMATION

11.1 Your submission of personal information through the store is governed by our Privacy Policy, which can be viewed here.

SECTION 12 - ERRORS, INACCURACIES AND OMISSIONS

12.1 Occasionally there may be information on our site or in the Service or our products that contains typographical errors, inaccuracies or omissions that may relate to product descriptions or actual products (such as a misspelling on a product), pricing, promotions, offers, product shipping charges, transit times and availability. We reserve the right to correct any errors, inaccuracies or omissions, and to change or update information or cancel orders if any information in the Service or on any related website is inaccurate at any time without prior notice (including after you have submitted your order).

We undertake no obligation to update, amend or clarify information in the Service or on any related website, including without limitation, pricing information, except as required by law. No specified update or refresh date applied in the Service or on any related website, should be taken to indicate that all information in the Service or on any related website has been modified or updated.

SECTION 13 - PROHIBITED USES

13.1 In addition to other prohibitions as set forth in the Terms of Service, you are prohibited from using the site or its content: (a) for any unlawful purpose; (b) to solicit others to perform or participate in any unlawful acts; (c) to violate any international, federal, provincial or state regulations, rules, laws, or local ordinances; (d) to infringe upon or violate our intellectual property rights or the intellectual property rights of others; (e) to harass, abuse, insult, harm, defame, slander, disparage, intimidate, or discriminate based on gender, sexual orientation, religion, ethnicity, race, age, national origin, or disability; (f) to submit false or misleading information; (g) to upload or transmit viruses or any other type of malicious code that will or may be used in any way that will affect the functionality or operation of the Service or of any related website, other websites, or the Internet; (h) to collect or track the personal information of others; (i) to spam, phish, pharm, pretext, spider, crawl, or scrape; (j) for any obscene or immoral purpose; or (k) to interfere with or circumvent the security features of the Service or any related website, other websites, or the Internet. We reserve the right to terminate your use of the Service or any related website for violating any of the prohibited uses.

SECTION 14 - DISCLAIMER OF WARRANTIES; LIMITATION OF LIABILITY

14.1 We do not guarantee, represent or warrant that your use of our Service will be uninterrupted, timely, secure or error-free.

14.2 We do not warrant that the results that may be obtained from the use of the Service will be accurate or reliable.

14.3 You agree that from time to time we may remove the Service for indefinite periods of time or cancel the Service at any time, without notice to you. You expressly agree that your use of, or inability to use, the Service is at your sole risk. The Service and all products and Services delivered to you through the Service are (except as expressly stated by us) provided 'as is' and 'as available' for your use, without any representation, warranties or conditions of any kind, either express or implied, including all implied warranties or conditions of merchantability, merchantable quality, fitness for a particular purpose, durability, title, and non-infringement.

14.4 In no case shall Hunts England, our directors, officers, employees, affiliates, agents, contractors, interns, suppliers, Service providers or licensors be liable for any injury, loss, claim, or any direct, indirect, incidental, punitive, special, or consequential damages of any kind, including, without limitation lost profits, lost revenue, lost savings, loss of data, replacement costs, or any similar damages, whether based in contract, tort (including negligence), strict liability or otherwise, arising from your use of any of the Service or any products procured using the Service, or for any other claim related in any way to your use of the Service or any product, including, but not limited to, any errors or omissions in any content, or any loss or damage of any kind incurred as a result of the use of the Service or any content (or product) posted, transmitted, or otherwise made available via the Service, even if advised of their possibility. Because some states or jurisdictions do not allow the exclusion or the limitation of liability for consequential or incidental damages, in such states or jurisdictions, our liability shall be limited to the maximum extent permitted by law.

14.5 Nothing in these terms and conditions shall exclude or limit liability for death or personal injury caused by negligence which cannot be excluded for under the law of the United Kingdom.

SECTION 15 - INDEMNIFICATION

15.1 You agree to indemnify, defend and hold harmless Hunts England and our parent, subsidiaries, affiliates, partners, officers, directors, agents, contractors, licensors, Service providers, subcontractors, suppliers, interns and employees, harmless from any claim or demand, including reasonable lawyers/attorneys/solicitors/barristers’ fees, made by any third-party due to or arising out of your breach of these Terms of Service or the documents they incorporate by reference, or your violation of any law or the rights of a third-party.

SECTION 16 - SEVERABILITY

16.1 In the event that any provision of these Terms of Service is determined to be unlawful, void or unenforceable, such provision shall nonetheless be enforceable to the fullest extent permitted by applicable law, and the unenforceable portion shall be deemed to be severed from these Terms of Service, such determination shall not affect the validity and enforceability of any other remaining provisions.

SECTION 17 - TERMINATION

17.1 The obligations and liabilities of the parties incurred prior to the termination date shall survive the termination of this agreement for all purposes. These Terms of Service are effective unless and until terminated by either you or us. You may terminate these Terms of Service at any time by notifying us that you no longer wish to use our Services, or when you cease using our site. If in our sole judgment you fail, or we suspect that you have failed, to comply with any term or provision of these Terms of Service, we also may terminate this agreement at any time without notice and you will remain liable for all amounts due up to and including the date of termination; and/or accordingly may deny you access to our Services (or any part thereof).

SECTION 18 - ENTIRE AGREEMENT

18.1 The failure of us to exercise or enforce any right or provision of these Terms of Service shall not constitute a waiver of such right or provision.

These Terms of Service and any policies or operating rules posted by us on this site or in respect to the Service constitutes the entire agreement and understanding between you and us and governs your use of the Service, superseding any prior or contemporaneous agreements, communications and proposals, whether oral or written, between you and us (including, but not limited to, any prior versions of the Terms of Service).

Any ambiguities in the interpretation of these Terms of Service shall not be construed against the drafting party.

SECTION 19 - GOVERNING LAW

19.1 These terms and conditions are governed by English law. Any dispute arising in connection with these terms and conditions shall be subject to the exclusive jurisdiction of the Courts of England and Wales.

SECTION 20 - CHANGES TO TERMS OF SERVICE

20.1 You can review the most current version of the Terms of Service at any time at this page. We reserve the right, at our sole discretion, to update, change or replace any part of these Terms of Service by posting updates and changes to our website. It is your responsibility to check our website periodically for changes. Your continued use of or access to our website or the Service following the posting of any changes to these Terms of Service constitutes acceptance of those changes. These Terms of Service were last updated on the 18th April 2023.

SECTION 21 - CONTACT INFORMATION

21.1 Questions about the Terms of Service should be sent to us at customer.service@huntsengland.co.uk.

Our contact information can be found below.

Company Details: Hunts England is the trading name of Hunts England LTD, a Private Limited Company registered in England and Wales with the company number 05948135.

Email: customer.service@huntsengland.co.uk

Telephone: 0333 050 8962

Address: Hunts England LTD, Mill Farm, Muston Road, Filey, YO14 0HH

VAT: We are UK registered for VAT with the Registration Number GB 347 8459 53.