Frequently asked questions

On this page you can find the most frequently asked questions.

If your question is not listed here, please contact our Customer Service Team who will be more than happy to help you.

Shipping

At present, we only deliver to UK Mainland addresses serviced by Royal Mail.

This includes Northern Ireland and the Channel Islands.

If you have placed your order before 3:00 pm on a week day, your order will be dispatched the same working day. Orders after this time will be dispatched the next working day.

Please note any orders placed on weekends, bank holidays, non-working days and strike days by our carrier, etc. will not be dispatched until the next working day.

All our orders are sent by Royal Mail.

Free UK Mainland Delivery is sent by Royal Mail 1st Class post. This untracked service aims to deliver the next working day from dispatch including Saturdays but can take up to 4 working days. If you require your order faster, upgrade to one of our express delivery options.

Our express delivery services both can deliver next working day however we advise additional time in case our carrier is delayed in transit. Our express delivery options are:

  • Royal Mail Tracked 24 (£2.99) - Aims to deliver the next working day from dispatch including Saturdays but can take up to 3 working days. This is a tracked service and you will receive delivery updates via email/text.

  • Royal Mail Special Delivery (£8.99) - Aims to deliver by 1:00 pm the next working day from dispatch including Saturdays but can take up to 2 working days. This is a tracked service and you will receive delivery updates via email/text. A signature is required upon delivery.

Our Free Standard Delivery is sent using Royal Mail 1st Class Post which is an untracked postal service. If, however, you have upgraded to one of our Express Delivery services you will be provided with the tracking number which you can track on the Royal Mail website.

Our Express Delivery services also provide delivery notifications/updates by email and/or text if you have provided your mobile number.

If you have made a mistake with your delivery address, please contact our Customer Service Team as soon as possible with your order number and the correct address.

If you contact us too late, there is a chance that your order may have already been dispatched and therefore we will not be able to retrieve it from our carrier.

Products

Our greetings cards all have the FSC certification on them which means that the Forest Stewardship Council, a non-govermental organisation, has certified the paper stock as coming from a well managed forest.

These forests promotes biological variety as well as helping the lives of the forests' workers and local inhabitants and ensure that the forests remain economically viable.

For more information about the Forest Stewardship Council (FSC), their website can be found here.

All our cards are printed in the UK on responsibly sourced paper stock and are also certified by the Forest Stewardship Council (FSC) giving you peace of mind that your card has been made with the sustainability of our precious forests in mind.

Some of our cards are left blank inside, however many of them have printing and wording inside to make them even more special. Please see the product details to see whether the card has wording or is left blank inside.

All our greetings cards are supplied with a premium quality envelope for you to send the card in.

As part of our dedication to becoming a more sustainable company each year, our greetings cards are now sent naked or in compostable bags*.

Our supplier advises that these Nativia® PLA compostable bags made from bio-based content have more options for their end-of-life than compared to traditional plastic bags made from oil.

*Any greeting cards that have already been packed in traditional cellophane will still be sent out.

We do not offer handwritten messages as a standard service, however we always like to offer the best customer service we can, so please place your order with the recipient's address and then contact our Customer Service Team within 5 minutes with your order number and the handwritten message you would like writing inside the card*.

Please note if you do not make contact within 5 minutes of placing your order, there is a chance that your order will have already been dispatched and we will not be able to retrieve it from our carrier.

*Please note the message will be handwritten and is limited to 50 words max.

All our cards and wrapping papers are ready printed and therefore the wording and designs cannot be altered.

Our gift wrap is now printed in the UK on premium quality silk paper stock giving it a thick and luxurious feel.

All our gift wrap is supplied in individual folded sheets.

All our gift wrap is supplied with matching gift tags that measure 85 x 55 mm in size.

Returns

If your order has not yet been dispatched, we can happily cancel it for you. To make a cancellation please contact our Customer Service Team.

If your order has already been dispatched, please see our Returns section which you can follow once your order has been delivered.

For unwanted goods that you wish to return for no error on our part, you have up to 30 days from receiving your order to return them to us. Please see our returns section for full details.

The return delivery cost of sending the good(s) back to us will not be refunded unless you are making a return due to an error on our part.

Very occasionally in the delivery process by our carrier, orders can sometimes go missing or be delayed.

If our carrier has not delivered your order within the delivery timeframe specified, please contact our Customer Service Team.

We will dispatch a replacement provided the good(s) are in stock or issue a full refund of your missing order. To speed up the process, please let our Customer Service team know your preference to a replacement or a refund.

In the unlikely event that you receive damaged, faulty, defective, incorrect good(s) or are missing an item off your order, please contact our Customer Service Team.

We will issue a full refund for the good(s) in question and outward delivery charges if applicable or issue a replacement provided the good(s) are in stock.

To speed up your return, please let our Customer Service team know your preference to a refund or a replacement.

For unwanted goods that you wish to return for no error on our part please notify our Customer Service Team.

Please send the good(s) back to us in the same condition that you received them in within 30 days of delivery.

Please include a note within your return detailing your order number and the good(s) being returned. For your own benefit you may wish to obtain a certificate of posting.

Once received back, your return will be processed within 1 - 2 working days and a refund will be issued provided the good(s) are returned in the same condition. Please note refunds can take between 2 - 5 working days to be credited back to the account used to pay for the order.

The return delivery cost of sending the good(s) back to us will not be refunded unless you are making a return due to an error on our part.

Returns Department, Hunts England LTD, Mill Farm, Muston Road, Filey, YO14 0HH

Company

Hunts England is an independent brand of premium greeting cards and gift wraps. It was founded in 2018 by Thomas Hunt and Nick Hunt.

From our studio on the North Yorkshire Coast, we specialise in producing luxury greetings cards as well as gift wrapping paper for a wide range of occasions.

We pay particular attention to the materials we use to ensure every product we produce has a premium feel to it as well as trying to keep the manufacturing of our products as close to home to reduce our impact on the environment.

We do not have our own retail store, however our greetings cards are sold by multiple small independent retailers around the UK.

You can apply to become a stockist by filling in the application form on our Wholesale Page. We typically review all applications within 3 working days. You will hear back by email if you have been succesfully accepted to stock our products.

Although we have our own design and art department, we love creating fresh designs with freelance artists who bring new ideas and talent to our growing brand.

Please email our design department with examples of your artwork.

Email: design@huntsengland.co.uk

We work with social media influencers and brand ambassadors across a range of platforms including Instagram, Facebook and TikTok.

Please contact our Marketing department listing your main social media platform and handle, past examples of your social media partnerships and the number of followers you have.

Email: marketing@huntsengland.co.uk

We occasionally have discounts and sales throughout the year therefore you may be able to find a Hunts England promocode or discount code. However we like to reward our most loyal customers with regular discounts on our products as a thank you for their custom.

If you would like to join our growing community of loyal customers, sign up to our email newsletter at the bottom of the website to start receiving special offers, rewards and news about our new product releases.