Cancellations & Returns
Cancellations
If your order has not yet been dispatched, we can happily cancel it for you.
To make a cancellation please contact our Customer Service team via email: customer.service@huntsengland.co.uk or by telephone: 0333 050 8962.
If your order has already been dispatched, please see our Returns section below which you can follow once your order has been delivered.
Returns
Unwanted Goods
For unwanted goods that you wish to return for no error on our part please notify our Customer Service team via email: customer.service@huntsengland.co.uk or by telephone: 0333 050 8962.
Please send the good(s) back to us in the same condition that you received them in within 30 days of delivery (return address is provided below). Please include a note within your return detailing your order number and the good(s) being returned. For your own benefit, you may wish to obtain a certificate of posting.
Once received back, your return will be processed within 1 - 2 working days and a refund will be issued provided the good(s) are returned in the same condition. Please note refunds can take between 2 - 5 working days to be credited back to the account used to pay for the order.
The return delivery cost of sending the good(s) back to us will not be refunded unless you are making a return due to an error on our part.
Damaged / Faulty / Incorrect Goods
In the unlikely event that you receive damaged, faulty, defective, incorrect good(s) or are missing an item(s) from your order, please contact our Customer Service team via email: customer.service@huntsengland.co.uk or by telephone: 0333 050 8962.
We will issue a full refund for the good(s) in question and outward delivery charges if applicable or issue a replacement provided the good(s) are in stock.
To speed up your return, please let our Customer Service team know your preference to a refund or a replacement.
Return Address
Returns Department,
Hunts England LTD,
Mill Farm,
Muston Road,
Filey,
YO14 0HH
Exchanges
The fastest way to ensure you get what you want is to return the item(s) you have, and once the return is refunded, make a separate purchase for the new item(s).
Still not received your order?
Very occasionally in the delivery process by our carrier, orders can sometimes go missing or be delayed.
If our carrier has not delivered your order within the delivery timeframe specified, please contact our Customer Service team via email: customer.service@huntsengland.co.uk or by telephone: 0333 050 8962.
We will issue a replacement provided the good(s) are in stock or issue a full refund of your missing order. To speed up the process, please let our Customer Service team know your preference to a replacement or a refund.
Your UK statutory rights are not affected by our returns policy. It is our responsibility to supply you with goods that meet your consumer rights. If you have any concerns that we have not met our legal obligations please contact our Customer Service team.
Exceptions / non-returnable items
Custom products or personalised products (this includes greetings cards with a handwritten message inside) cannot be returned unless they are damaged, faulty, defective, the incorrect item or are being returned due to an error on our part.
In addition you will lose your right to cancel if you:
(a) unseal goods that are not suitable for return if they are unsealed, due to health protection or hygiene reasons.
(b) combine goods with other goods after delivery so that they become inseparable.