These terms and conditions (T&Cs) govern all orders with trade customers. Trade customers refer to those who are purchasing stock to resell and not for their own personal use.
All orders must be placed using our Order Form which can be filled in by pen or edited digitally and then emailed back to us. Within 2 working days, a pro-forma invoice will be emailed to you which will contain our bank details for you to then make payment for the order.
Orders and contracts are only entered into upon acceptance of the terms and conditions set out below. All other terms are hereby excluded unless expressed written acceptance is granted from Hunts England LTD. By making payment for the pro-forma invoice, this confirms your acceptance of the terms and conditions as well as that the invoice is correct and enters you into a legally binding contract for the goods as set out in these T&Cs.
Orders will only be dispatched once full payment has been cleared.
Payment to be made by BACS transfer to our account details as displayed on the pro-forma invoice emailed to yourself. Payment should be made in Pound Sterling.
Our minimum Total Order Net Amount is £100 + VAT.
Delivery to the UK only. Carriage to UK Mainland is charged at £7.95 + VAT and is free on all orders that have a Total Order Net Amount over £200 + VAT. For all orders delivered to Channel Islands, Northern Ireland and Highlands an additional carriage cost may be applied.
All prices are shown excluding VAT.
We reserve the right to change or amend prices at any time without prior notice.
For greetings cards, they are supplied in packs of 6.
For gift wrap, they are supplied in packs of 10.
Title to the goods shall remain the property of Hunts England LTD and will not be passed to the customer until full payment for the order has cleared. Once the goods have been delivered to the customer’s premises, property or otherwise as specified on the delivery address the goods will then be at the risk of the customer.
We do not operate sale or return policies or any other arrangements of any kind with customers.
We do not accept returns unless the goods are faulty or damaged. Any item that is incorrectly supplied to you in error must be notified to us within 72 hours of receiving the goods and then returned to us within 7 working days (we will pay for the return postage using a carrier of our choice).
Damages, unmarked shortfalls or faulty goods should be notified to us, in writing, within 72 hours of receiving the goods to the delivery address in order for a credit to be issued otherwise the claim/s will not be accepted. If an item is missing, faulty or deemed to be damaged, we will issue a replacement or credit for the item/s in question.
The customer shall only sell the goods purchased from ourselves in their own brick and mortar store or through their own website (if the customer wishes to sell through a third party website or retail store, they must obtain written permission from ourselves). The customer is not allowed to sell our products on any online marketplace (this includes but is not limited to Amazon, Ebay, Etsy and Not On The High Street). If we reasonably believe a customer is not abiding with these selling rules or any other terms as noted in these T&Cs, we reserve the right to close the customer’s Trade Account and to not accept any future orders from them.
When the customer is selling our products, they must ensure that they are marketed in a manner, of which in our opinion, ensures the reputable public image and positive reputation of the brand is upheld. This includes but is not limited to ensuring products are displayed to a high standard, not substantially discounting products to a level which would be harmful to our reputation and not using our logo to advertise products other than those that you have purchased directly from ourselves. We reserve the right to refuse supply to any customer or potential customer who we believe could cause damage to our brand.
We will not issue exclusivity to any customer at any time. Should a conflict of interest occur between a current customer and a new customer, we reserve the right to act in the best interest of the brand.
We reserve the right to stop or withhold supply to any customer at our discretion without giving any reason.
Delivery will be made to the delivery address specified by the customer using a courier/s of our choice. We reserve the right to deliver an order in more than one shipment and if necessary using more than one courier.
We do not allow customers to make their own arrangement to collect goods from our premises or to use their own courier or prefered courier.
We reserve the right to only sell certain products to certain customers. Our whole product range may not be available to every customer.
For orders that are in stock, we aim to dispatch them within 7 working days of receiving payment for the order. For items or orders that are not in stock, we typically dispatch them within 15 working days of receiving payment however this can be longer depending upon our supply chain (if we cannot obtain the product within 30 days of payment we will issue a credit for the item/s we cannot obtain - we reserve the right to still send the other item/s in your order that we can obtain within this timeframe).
If an order includes some items that are not in stock, we reserve the right to dispatch the items within that order that are in stock and to later dispatch those items that are not in stock (we however may choose and reserve the right to wait to dispatch the order once all items for that order are in stock or to send the item/s that are in stock and refund the value of the items that are not in stock - we reserve the right to choose which option should this situation occur.
A customer may choose to use product images off our website (www.huntsengland.co.uk) for the purpose of selling our products and for marketing them. The images may however not be used for any other purpose or used on any third party website without our written permission.
We do not guarantee that we have a product image available for every product that we sell or that a product image will always be available on our website. Obtaining a product image is the responsibility of the customer. In brief, we will not supply product images but a customer can choose to save a product image off our website for use on their own site.
Please note that the pro-forma invoice sent to yourself is the order that you will be sent. It is made in good faith, however it is the customer’s responsibility to check that the pro-forma invoice matches that of your order request. By making payment for the pro-forma invoice, this confirms that you accept the invoice is correct. No changes to the order can be made once payment has been made.
The product information supplied in the Wholesale Catalogue is supplied in good faith. If there are any errors either in terms of prices or product codes these will be corrected. We will not be held responsible to honour incorrect prices or product codes; corrections will be made and then the order will be processed.
If an error is noticed after an order has been paid and/or dispatched where the customer has underpaid, we reserve the right to charge the customer for any amount underpaid. Alternatively if the order has not been dispatched, we reserve the right to not send the item/s where the error has occurred or to charge the customer for the amount underpaid.