Terms and Conditions

These terms and conditions govern your use of our website. Please read these terms in full before you use this website. If you do not accept these terms and conditions, please do not use this website. Your continued use of this website confirms your acceptance of these terms.

Website access
It is not necessary to register with us in order to use most parts of this website. However, particular areas of this website will only be accessible only if you have registered.

Use of website
This website may be used for your own private purposes and in accordance with these terms and conditions.

1.3 You may print and download material from this website provided that you do not modify or reproduce any content without our prior written consent.

Website uptime
All reasonable measures are taken by us to ensure that this website is operational all day, every day. However, occasionally technical issues may result in some downtime and accordingly we will not be liable if this website is unavailable at any time.

1.5 Where possible we always try to give advance warning of maintenance issues that may result in website down time but we shall not be obliged to provide such notice.

Visitor provided material
Any material that a visitor to this website sends or posts to this website shall be considered non-proprietary and non confidential. We shall be entitled to copy, disclose, distribute or use for such other purpose as we deem appropriate all material provided to us, with the exception of personal information, the use of which is covered under our Privacy Policy.

1.7 When using this website you shall not post or send to or from this website any material:

(a) for which you have not obtained all necessary consents;

(b) that is discriminatory, obscene, pornographic, defamatory, liable to incite racial hatred, in breach of confidentiality or privacy, which may cause annoyance or inconvenience to others, which encourages or constitutes conduct that would be deemed a criminal offence, give rise to a civil liability, or otherwise is contrary to the law in the United Kingdom;

(c) which is harmful in nature including, and without limitation, computer viruses, Trojan horses, corrupted data, or other potentially harmful software or data.

1.8 We will fully co-operate with any law enforcement authorities or court order requiring us to disclose the identity or other details of any person posting material to this website in breach of Paragraph 1.7.

Links to and from other websites
Throughout this website you may find links to third party websites. The provision of a link to such a website does not mean that we endorse that website. If you visit any website via a link on this website you do so at your own risk.

1.10 Any party wishing to link to this website is entitled to do so provided that the conditions below are observed:

(a) you do not seek to imply that we are endorsing the services or products of another party unless this has been agreed with us in writing;

(b) you do not misrepresent your relationship with this website; and

(c) the website from which you link to this website does not contain offensive or otherwise controversial content or, content that infringes any intellectual property rights or other rights of a third party.

1.11 By linking to this website in breach of clause 1.10 you shall indemnify us for any loss or damage suffered to this website as a result of such linking.

Whilst we do take all reasonable steps to make sure that the information on this website is up to date and accurate at all times we do not guarantee that all material is accurate and, or up to date.

1.13 All material contained on this website is provided without any or warranty of any kind. You use the material on this website at your own discretion.

Exclusion of liability
We do not accept liability for any loss or damage that you suffer as a result of using this website.

1.15 Nothing in these terms and conditions shall exclude or limit liability for death or personal injury caused by negligence which cannot be excluded or under the law of the United Kingdom.

Our right to cancel the contract

1.16 We reserve the right to cancel any order at any time and issue a full refund.

 Your order will be processed and dispatched within one working day of receiving your order; for orders placed before 12:00pm Monday to Friday (excluding bank holidays) these will be dispatched the same working day. Once dispatched your order will then be delivered within 5 working days. Please allow for up to 5 working days for delivery following the dispatch of your order.

Cancellations, returns and refunds
All customers have the right to cancel their order under the Consumer Contracts (Information, Cancellation & Additional Charges) Regulations.

1.19 You can request a cancellation of your order before it has been dispatched and we will cancel and refund the order and not dispatch it. To make a cancellation please contact us by email: info@huntsengland.co.uk or by phone: 0333 050 8962. If your order has already been dispatched then you can cancel your order by contacting us to let us know that you wish to cancel your order and then sending the good/s back to us within 30 days of delivery. Once received back we will refund the price of the good/s sent back and outward delivery charges if you paid for any on the order. You will be refunded without delay and this will be no later than 14 days of receiving the cancelled good/s back.

1.20 For unwanted goods that you are returning for no error on our part please return the good/s in the same condition you received them. For your own benefit you may wish to obtain a certificate of posting. Please email info@huntsengland.co.uk or phone 0333 050 8962 to notify us that you wish to make a cancellation, return or exchange and send the good/s back to us within 30 days of delivery. Once received back you will be refunded without delay and this will be no later than 14 days of receiving the good/s back or if you have opted for an exchange this will be processed without delay and in the same time frame (if your exchange costs less than the original good/s ordered you will be refunded the difference; if your exchange costs more, we will email you to notify you of the additional payment required before we can dispatch the exchanged item/s).

1.21 Please note the return delivery cost of sending the good/s back to our return address will not be refunded unless we delivered the item to you in error or the item is damaged, faulty, defective or if there is something wrong with the good/s or if the reason for the return is due to an error from us.

1.22 We reserve the right to make a charge not exceeding our direct costs of recovering the goods if you do not return the goods or return them at our expense.

1.23 If the good/s you have been sent is damaged, faulty, defective or if there is something wrong with the good/s or if you have been sent the incorrect item or if there is an error on our part please contact us either by email or by phone. We will refund the good/s in question that you have ordered (and outward delivery charges if you paid for any on the order) or replace it.

1.24 Please note if you ask for a card to be personalised with a handwritten message inside it then you will not be able to cancel, return or exchange it once the order has been dispatched (unless it is faulty, damaged, defective or you are sent the incorrect card or it is due to an error on our part).

1.25 In addition you will lose your right to cancel if you:

(a) unseal goods that are not suitable for return if they are unsealed, due to health protection or hygiene reasons.

(b) unseal audio, video recordings or computer software that were sealed at the time of delivery.

(c) combine goods with other goods after delivery so that they become inseparable.

1.26 Our return address is:

Hunts England LTD,
Mill Farm, 
Muston Road,
YO14 0HH

​​​​​​​Law and jurisdiction
These terms and conditions are governed by English law. Any dispute arising in connection with these terms and conditions shall be subject to the exclusive jurisdiction of the Courts of England and Wales.

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