Cancellations, Exchanges & Returns
You can request a cancellation of your order before it has been dispatched and we will cancel and refund the order and not dispatch it.
To make a cancellation please contact us by email: firstname.lastname@example.org or by phone: 0333 050 8962.
If your order has already been dispatched then you can cancel your order by contacting us to let us know that you wish to cancel your order and then sending the good/s back to us within 30 days of delivery.
Once received back we will refund the price of the good/s sent back and outward delivery charges if you paid for any on the order. You will be refunded without delay and this will be no later than 14 days of receiving the cancelled good/s back.
For unwanted goods that you are returning for no error on our part please return the good/s in the same condition you received them. For your own benefit you may wish to obtain a certificate of posting. Please email email@example.com or phone 0333 050 8962 to notify us that you wish to make a cancellation, return or exchange and send the good/s back to us within 30 days of delivery.
Once received back you will be refunded without delay and this will be no later than 14 days of receiving the good/s back or if you have opted for an exchange this will be processed without delay and in the same time frame (if your exchange costs less than the original good/s ordered you will be refunded the difference; if your exchange costs more, we will email you to notify you of the additional payment required before we can dispatch the exchanged item/s).
Please note the return delivery cost of sending the good/s back to our return address will not be refunded unless we delivered the item to you in error or the item is damaged, faulty, defective or if there is something wrong with the good/s or if the reason for the return is due to an error from us.
Please note if you ask for a card to be personalised with a handwritten message inside it then you will not be able to cancel, return or exchange it once the order has been dispatched (unless it is faulty, damaged, defective or you are sent the incorrect card or it is due to an error on our part).
Defective or Damaged Good/s Or An Error On Our Part
If the good/s you have been sent is damaged, faulty, defective or if there is something wrong with the good/s or if you have been sent the incorrect item or if there is an error on our part please contact us either by email or by phone.
We will refund the good/s in question that you have ordered (and outward delivery charges if you paid for any on the order) or replace it.
Our return address is:
Hunts England LTD,
It is our responsibility to supply you with goods that meet your consumer rights. If you have any concerns that we have not met our legal obligations please contact us using any of the methods listed on our contact page.
Not received your order?
Occasionally in the delivery process orders can go missing or be delayed. If your order has not been delivered to the delivery address on the order within the delivery time specified please contact us and we will issue a replacement or full refund of your order.
Please note for orders from the 14th January 2021 the 30 day return window written above for unwanted good/s that you wish to return for no error on our part applies. If however you placed an order on the 13th January 2021 or before you have a longer returns, cancellations and exchange window of contacting us within 50 days of delivery and returning the good/s within 50 days of notifying us that you wish to return / cancel / exchange a good/s. All other elements of the return policy are the same.